On 7/19/2013 I flew via American Airways from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Worthy of airport. I'd the worst experience I've at any time had Along with the American Airways Associates there and After i identified as shopper service they ended up no help either. First, just one of one's Reps sent us to the wrong gate; I needed to inquire a consultant where by our flight might be departing from because a gate amount wasn't on my boarding move. We went on the gate instructed and have been sent to the incorrect gate, because we ended up at the incorrect gate we did not hear our departing flight facts triggering us to overlook our flight. We went for the counter asking for a standing of our flight since we had read practically nothing, just one AA attendant with the station was not willing to search everything up mainly because she was typing or performing something else. I explained to her that it absolutely was important for the reason that we could miss out on our flight. She didn’t care. While there was a lengthy line of folks waiting to speak with the only real AA rep accessible. I waited in line for so long as I could, I then saw an AA representative walking by and I finished her for help, she reported there was nothing at all she could do and sent us to a different AA desk. We went to that desk and we had been explained to our plane was correct there outdoors on the brink of choose off Which they'd not let us about the airplane simply because when they called the AA Associates to the plane and talk to them to look forward to us it tends to make Every person ridiculous?
I had a very difficult practical experience currently endeavoring to ebook a straightforward excursion for my wife And that i from phx to sfo. At first your web site explained their ended up no flights. I changed browsers and bought close to the end of your scheduling but sad to say entered my spouse’s advantage quantity Erroneous and the site would not allow me to adjust it. When i went back again to start yet again it had a similar Improper range and wouldn't allow me to carry on. I then went to a third browser obtained all the strategy to the top and the price for economic system mentor came up $4258.
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I had been privileged ample to get on board American Airlines Flight #32 (LAX – JFK) on labor day….my spouse And that i had been seated individually…we had a Loss of life in the relatives and have been going to nyc for the funeral…….
The purple tape to get a response about a real tousled vacation from start to finish is terrible. I have already been seeking to get yourself a response from AA though the run about is what AA wants so you are going to stop trying..GUESS WHAT ? i dont throw in the towel effortlessly. so AA i await your response.
Get the CEO’s to examine repeat enterprise after which you can they'll realize why they are regularly not creating the bottom line. I'm able to honestly mention that I’m by no means scheduling along with your airline again. many thanks, Sincerely
Charlestown to Akron worst boarding encounter ever. Gate 38 b. A greyhound bus terminal is best operate. Superior luck on your new careers
I recognize you will be undergoing a merger and several staff members might be under thrilled, but this Mind-set should not be apparent to your customers who are just contacting to obtain some help.
Had an internet reservation established to go and when endeavoring to submit it instructed me to start more than – I identified as a agent immediately and explained they might see the price I was quoted but when refreshed when up $one hundred twenty – Difficult to think that they'd not stand by what they may see online – I ended up having to shell out the extra $120 mainly because I desired Individuals specific flights – once again tough to imagine they'd not stand beside the net price tag – quite high priced
i acquired a ticket #TMRYPL on jan one 2016 departing bflo ny to melbourne, fla, I had been not able to use the ticket and had dr. note to confirm when calling one of your respective brokers i was explained to although the credit history is fo r130.
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I have always been a faithful consumer to AA and don't feel any of the customers should be dealt with In this particular fashion!
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The whole crew personnel was pleasant , but this man went further than the jobs anticipations and ought to be praised and recognized. I’m also joyful we have a snack once more.